Vianza Privacy Policy

1. Important Notice

Vianza handles information that may be highly sensitive.

Depending on how you use the platform, information may concern:

• identity;
• nationality;
• immigration status;
• travel;
• addresses;
• employment;
• education;
• family relationships;
• marriage;
• children;
• criminal history;
• government applications;
• prior denials;
• detention;
• removal proceedings;
• medical information;
• abuse;
• domestic violence;
• trafficking;
• persecution;
• sexual violence;
• humanitarian claims;
• financial circumstances; and
• uploaded identity or immigration documents.

Provide only information reasonably necessary for the service you are using.

Vianza is not a government system and is not affiliated with USCIS, the Department of Homeland Security, the Department of State, the Executive Office for Immigration Review, any U.S. court, or another government agency.

2. Information We Collect

We may collect the following categories of information.

2.1 Account and Contact Information — name; email address; telephone number; mailing address; preferred language; account credentials; communication preferences; organization affiliation; user role; and account-security information. Passwords are stored through secure authentication methods and are not visible to AWIA personnel in readable form.

2.2 Identity and Immigration Information — date and place of birth; citizenship and nationality; passport information; Alien Registration Number; USCIS receipt numbers; immigration status; visa information; entry and departure history; government identification information; Social Security information when genuinely required; immigration applications and petitions; government notices; prior filings; prior decisions; removal or court information; immigration violations; and related records.

2.3 Family and Household Information — spouse; parent; child; household members; marital history; prior relationships; adoption or guardianship information; financial sponsorship relationships; and other information relevant to the user’s selected immigration journey.

2.4 Address, Employment, Education, and Travel History — present and prior addresses; employers; occupations; schools; dates of residence and employment; periods of unemployment; travel; absences; entries and departures; and timeline explanations.

2.5 Legal, Criminal, and Government Information — arrests; charges; convictions; citations; court records; immigration proceedings; prior orders; prior applications; prior denials; government correspondence; tax-related information; military or Selective Service information; and other information relevant to a requested service.

2.6 Humanitarian and Safety Information — abuse; domestic violence; trafficking; persecution; threats; sexual violence; crimes; medical or psychological effects; confidential addresses; children; detention; safety planning; and protected family information. Access is restricted according to role, assignment, organization, consent, and applicable confidentiality rules.

2.7 Documents and Files — passports; birth, marriage, and divorce records; government notices; immigration forms; identity documents; court and financial records; photographs; declarations; affidavits; translations; employment and education records; and other supporting evidence, along with file metadata (name, type, size, upload date, category, owner, expiration date, checklist relationship, review status). We do not represent that automated systems can conclusively determine authenticity or legal sufficiency.

2.8 Questionnaire, Timeline, and Journey Information — assessments; questionnaires; guided interviews; timelines; checklists; progress tools; risk explanations; draft responses; revision requests; and journey records. We may preserve prior versions of answers to maintain accuracy, audit history, professional review, or user-requested revision history.

2.9 Vianza Guide and AI Information — prompt; relevant page or question; selected journey context; user-confirmed answers; relevant document metadata; checklist and timeline information; client-visible review comments; generated responses and drafts; feedback; escalation category; language; technical usage information; and safety-event information. We limit what is sent to an AI provider to what is reasonably necessary and may redact certain identifiers before request or storage. Automated redaction is not guaranteed to identify every sensitive value. Do not enter full Social Security numbers, passwords, financial-account credentials, or other unnecessary sensitive identifiers into Vianza Guide.

2.10 Review and Professional-Service Information — requested review type; assigned reviewer; reviewer comments; document comments; revision requests; internal workflow status; escalation status; engagement status; conflict-check information; payment status; and communications concerning the service. Internal notes and attorney-only information may have more restrictive access than ordinary client-visible content.

2.11 Payment Information — payment-card, bank, billing, or transaction information may be collected by a payment processor. AWIA receives only the information necessary to confirm and administer the transaction (payer name; billing contact; amount; status; transaction identifier; refund status; limited payment-method details). Vianza does not store full payment-card numbers unless expressly supported by a compliant payment provider and necessary for the service.

2.12 Communications — account messages; email; contact forms; support requests; feedback; review comments; telephone notes; and service-related communications.

2.13 Technical and Usage Information — IP address; browser and device type; operating system; application version; date and time; pages or features used; authentication and error events; security events; session information; language; approximate location derived from IP; referral source; cookie or similar identifiers; and performance information. We do not use technical analytics to infer sensitive immigration characteristics for advertising.

3. How We Use Information

We may use personal information to:

• create and maintain accounts;
• authenticate users;
• provide selected immigration journeys;
• display and save answers;
• organize documents;
• build timelines;
• calculate progress;
• identify missing information;
• provide AI-assisted explanations;
• create user-requested drafts;
• identify possible inconsistencies;
• provide professional review;
• route authorized escalations;
• communicate about services;
• process payments;
• maintain consent records;
• provide language preferences;
• secure the platform;
• detect fraud or misuse;
• troubleshoot errors;
• maintain audit trails;
• improve usability and accessibility;
• administer AWIA programs;
• comply with professional obligations;
• comply with law;
• respond to lawful process;
• protect users and AWIA; and
• enforce applicable agreements.

We do not use immigration information to make automated government decisions.

We do not guarantee that automated systems will identify every error, risk, or inconsistency.

4. Legal and Operational Bases for Processing

Depending on the circumstances and applicable law, AWIA may process information because:

• you requested a service;
• processing is necessary to provide the platform;
• you gave consent;
• processing is necessary to perform or prepare for a contract;
• AWIA has a legitimate nonprofit or operational need;
• processing is necessary for security or fraud prevention;
• processing is necessary to comply with law or professional obligations;
• processing is necessary to establish, exercise, or defend legal rights; or
• processing is necessary to protect vital interests in a genuine emergency.

Where applicable law requires consent for a specific activity, Vianza will request that consent separately.

5. How We Share Information

We do not sell personal information. We do not sell immigration histories, humanitarian information, uploaded documents, AI conversations, or legal-service information. We do not share personal information for cross-context behavioral advertising.

5.1 Service Providers — vendors that assist with cloud hosting; database services; authentication; document storage; cybersecurity; AI processing; email; communications; payment processing; analytics; error monitoring; translation; and technical support. Service providers may process information only for authorized purposes and subject to contractual or legal obligations appropriate to their role.

5.2 AWIA Personnel and Authorized Professionals — authorized AWIA employees; attorneys; accredited representatives; case managers; reviewers; supervisors; administrators; contractors; volunteers; and technical personnel, only to the extent reasonably necessary for their authorized role. Role-based access does not mean every staff member may view every user’s information.

5.3 Partner Organizations and Independent Professionals — if you request or authorize a service involving another organization, attorney, reviewer, interpreter, translator, expert, or professional, Vianza may share information reasonably necessary to provide that service. The responsible provider will be identified where appropriate. A general platform account is not consent to disclose an entire case file to every partner.

5.4 At Your Direction — attorneys; accredited representatives; family members; sponsors; employers; schools; government agencies; translators; experts; or other persons you identify. You should confirm that the recipient is authorized and that the information is accurate before directing disclosure.

5.5 Government and Legal Requests — to comply with applicable law; respond to valid legal process; comply with a court order; respond to a lawful government request; protect legal rights; investigate fraud or security threats; or protect a person from serious and immediate harm. Where legally permitted and appropriate, AWIA may seek to narrow an overbroad request and may provide notice to the affected person. Nothing in this Privacy Policy waives attorney-client privilege, work-product protection, humanitarian confidentiality, or another legal protection that applies.

5.6 Organizational Transactions — if Vianza or an AWIA program undergoes a reorganization, merger, transfer, grant-funded transition, technology transfer, or similar organizational change, information may be transferred subject to appropriate confidentiality and continued privacy obligations. AWIA will not characterize such an event as permission to sell immigration data.

6. Artificial Intelligence and Automated Processing

Vianza uses AI-assisted technology to provide general guidance and platform functionality.

AI processing may be used to explain questions; draft user-requested language; summarize user-provided information; identify possible inconsistencies; suggest missing information; explain document categories; recommend a next platform step; translate or localize content; and identify issues that may benefit from professional review.

AI output is not a government decision or final legal determination.

We may send a limited subset of relevant information to an AI service provider. Before doing so, Vianza is designed to reduce unnecessary information and redact certain categories of identifiers where practicable. Automated redaction may not be perfect. Users should avoid entering unnecessary sensitive identifiers into free-text AI conversations.

We may store user prompts; redacted or processed prompts; AI responses; generated drafts; feedback; usage metadata; safety categories; and escalation events, as necessary to provide the service, preserve user history, investigate errors, secure the platform, and improve approved guidance.

We do not authorize AI providers to use Vianza user information for their own targeted advertising. Provider retention and model-training settings are configured to the most privacy-protective options reasonably available for the selected service. A human professional does not necessarily review every AI interaction.

7. Cookies and Similar Technologies

Vianza may use cookies, local storage, and similar technologies for authentication; security; language preferences; session continuity; accessibility; user preferences; performance; analytics; and fraud prevention.

Strictly necessary technologies may be required for the platform to function.

Where legally required, Vianza will obtain consent before using nonessential analytics or similar technologies.

Vianza does not use cookies to serve advertising based on a user’s immigration history or humanitarian information.

8. Marketing and Communications

Vianza may send service-related communications necessary to operate an account or provide a requested service, including verification; password reset; security notices; policy updates; document updates; review updates; and requested reminders.

Marketing communications are optional. A user may opt in to receive occasional Vianza updates and helpful immigration resources and may unsubscribe at any time. Withdrawing marketing consent does not stop essential account or service communications.

9. Data Security

AWIA uses administrative, technical, and organizational safeguards designed to protect personal information, including access controls; authentication; role-based permissions; row-level database security; encryption in transit; encryption at rest where supported; audit logging; secure storage; restricted administrative access; security monitoring; vendor review; backup controls; incident response; and staff confidentiality requirements.

No security system is perfect. We cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur.

Users should use strong unique passwords; protect email accounts; avoid shared devices; log out after use; avoid sending unnecessary sensitive data by ordinary email; and promptly report suspected unauthorized access.

10. Data Retention

AWIA retains information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including maintaining an active account; providing a requested service; preserving user-requested history; completing professional review; complying with legal, ethical, tax, grant, insurance, security, and recordkeeping obligations; resolving disputes; enforcing agreements; preventing fraud; and preserving legal claims.

Retention depends on the category and context. Account information may be retained while the account remains active and for a reasonable period after closure. Consent records may be retained to demonstrate what terms and policies were accepted. Security and audit records may be retained for fraud prevention, incident investigation, and compliance. Payment records may be retained as required for accounting, tax, and dispute purposes. AI conversations may remain available until deleted by the user, removed according to platform settings, or retained for a legitimate security, legal, or service reason. Uploaded documents may be retained while needed for the user’s journey or requested service. Legal-service files may be subject to a separate retention policy, engagement agreement, professional obligation, or litigation hold. Backup copies may remain temporarily after deletion until overwritten through ordinary backup cycles.

AWIA will not retain information indefinitely without a legitimate reason.

11. User Choices and Privacy Requests

Subject to applicable law, identity verification, professional obligations, and legitimate exceptions, users may request to:

• access personal information;
• correct inaccurate information;
• update account information;
• download or export available information;
• delete particular information;
• close an account;
• withdraw optional consent;
• change marketing preferences;
• request information about processing; and
• appeal a denied privacy request where required by law.

Privacy requests may be submitted through the Vianza contact page or by mail to the address listed below. We may need to verify identity before completing a request.

We may decline, limit, or delay a request when necessary to protect another person; prevent fraud; preserve legal claims; comply with law; satisfy professional duties; maintain privileged or protected material; preserve required financial or consent records; maintain security logs; or comply with a litigation hold. We will explain a denial when legally required and appropriate.

12. Account and Conversation Deletion

Where available, users may clear Vianza Guide conversation history or request account deletion.

Deletion of visible account content may not immediately remove backups; security logs; consent records; transaction records; information held under a legal or professional retention duty; information associated with an active legal matter; or information necessary to investigate abuse or protect rights.

Vianza will not falsely tell a user that information is permanently erased when a lawful or operational copy remains.

13. State Privacy Rights

Residents of certain U.S. states may have additional rights concerning personal information. Depending on applicable law, these rights may include confirmation of processing; access; correction; deletion; portability; information about categories collected; information about categories disclosed; the right to opt out of sale; the right to opt out of targeted advertising; the right to limit certain uses of sensitive information; and the right to appeal a denied request.

Vianza does not sell personal information and does not use immigration information for targeted advertising. AWIA will not discriminate against a person for exercising an applicable privacy right. State-specific requests may be submitted through the Vianza contact page or mailing address.

14. California Privacy Notice

This section applies only to the extent California privacy law applies to the particular person or processing activity.

Categories of personal information Vianza may collect are described in Section 2 and may include identifiers; customer-record information; protected-classification information; commercial information; internet or network activity; geolocation information; professional or employment information; education information; sensitive personal information; inferences based on user-provided information; and contents of communications submitted through the platform.

The purposes for collection and use are described in Section 3. The categories of recipients are described in Section 5.

Vianza does not sell personal information and does not share personal information for cross-context behavioral advertising.

California residents may request access, correction, deletion, or other rights available under applicable law. AWIA may need to verify the requester’s identity and authority. An authorized agent may submit a request where permitted by law, subject to verification.

15. International and Cross-Border Users

Vianza is operated for services connected primarily to United States immigration and related mobility matters.

Users may access Vianza from other countries. Personal information may be processed or stored in the United States or another country where an authorized service provider operates.

Privacy laws in those locations may differ from the laws of the user’s country. Where required, AWIA will use appropriate safeguards for cross-border processing.

Users outside the United States may contact AWIA to ask about applicable privacy rights.

16. Children and Minors

Vianza is not directed to children under 13, and children under 13 may not create accounts or submit information directly.

If we learn that information was collected directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete or properly handle it.

Information concerning children may be submitted by a parent, guardian, attorney, authorized representative, or other legally authorized adult when necessary for an immigration or family matter. Access to children’s information should be limited to authorized users and service providers.

17. Confidentiality of Legal and Humanitarian Services

When AWIA or another authorized provider accepts a legal matter, additional protections may apply, including attorney-client confidentiality; attorney work product; professional-conduct rules; accredited-representative obligations; humanitarian confidentiality statutes or regulations; court protective orders; and separate engagement terms.

This Privacy Policy does not reduce those protections. Not every Vianza interaction is privileged merely because it concerns immigration. Privilege and professional confidentiality depend on the relationship, purpose, participants, and applicable law.

18. Data Breach and Security Incidents

AWIA maintains procedures for evaluating and responding to suspected security incidents.

If an incident affects personal information, AWIA will investigate; take reasonable containment and remediation measures; evaluate legal notice obligations; notify affected persons or authorities when required; and document the response as appropriate.

Users should promptly report suspected unauthorized access through the Vianza contact page. Do not include unnecessary sensitive information in an initial incident report.

19. Third-Party Links and Services

Vianza may link to government websites, payment providers, professional-service providers, or other third-party services.

This Privacy Policy does not control the independent privacy practices of those third parties. Users should review the privacy policies of external services before submitting information.

20. Changes to This Privacy Policy

AWIA may update this Privacy Policy to reflect changes in law; new platform features; new categories of information; new service providers; revised security practices; organizational changes; or changes in user rights.

The effective date and version will be displayed at the top. For material changes, Vianza will provide reasonable notice and, where required, request renewed consent before continued use.

Prior versions will remain archived for compliance and user reference.

21. Contact and Privacy Requests

Privacy questions or requests may be submitted through the Vianza contact page or mailed to:

Anaya’s Way Immigration Advocates

Attn: Vianza Privacy

1515 Marketplace Drive

Jonesboro, Arkansas 72401

United States

When submitting a request, include enough information to identify the relevant account and the nature of the request, but do not send passwords or unnecessary identity-document numbers.

22. Complaints

Users may contact AWIA with privacy concerns through the Vianza contact page or mailing address.

Depending on applicable law, users may also have the right to contact a state attorney general, privacy regulator, consumer-protection authority, professional regulator, or other government authority.

Submitting a complaint will not result in retaliation or denial of service solely because the user raised a good-faith privacy concern.